At Mentor Online, we are committed to providing quality education and ensuring a conducive learning environment for all our students. Before enrolling in any of our courses, we ask that you carefully read and understand the following terms and conditions. These terms outline our refund policy, expectations for student conduct, and procedures for handling disruptive behavior. We are dedicated to maintaining a positive and productive educational experience for everyone, and these terms are designed to ensure fairness, integrity, and privacy in our online learning community.
1. Refund Policy
- Students may request a refund for any course within the first three (3) classes after joining the course.
- No refunds will be issued after this initial three-class period.
2. No-Show Policy
- Mentor Online reserves the right to implement a no-show policy. This may involve a nominal fee for students who consistently fail to participate in classes.
3. Code of Conduct and Plagiarism Policy
- All students must adhere to a code of conduct and maintain academic integrity.
- Mentor Online has a zero-tolerance policy for plagiarism and other forms of academic dishonesty, which may result in disciplinary actions, including course expulsion without a refund.
4. Refund Process
- Refunds will be processed within 15 days from the date of the request.
- The refund will be made to the original payment method used during enrollment.
5. Privacy and Data Protection
- Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
- Mentor Online is committed to safeguarding your data.
6. Contact Information
- For questions about our refund policy or assistance with the refund process, contact us at:
- Email: info@mentoronline.pk
7. Access to Course Materials
- Upon the approval of a refund, access to course materials, including lectures, assignments, and other resources, will be promptly revoked. Students who have received a refund will no longer have access to these materials.
8. Student Conduct and Disruption Policy
Mentor Online is committed to providing a positive and productive learning environment for all students. We expect students to engage in respectful and constructive behavior. In the event that a student’s conduct becomes disruptive, threatening, or otherwise problematic, the following policy will be applied:
- Warning: In the case of minor disruptions or behavioral issues, the student may receive a warning. The student will be notified of the issue and expected to rectify their behavior.
- Suspension: If disruptive behavior continues despite warnings, Mentor Online reserves the right to suspend the student from the course temporarily. During the suspension, the student will not have access to course materials or participate in classes.
- Expulsion: In cases of severe or repeated misconduct, Mentor Online may expel the student from the course. Expelled students will not be eligible for refunds and may be banned from future enrollments.
We take student conduct seriously, and our aim is to maintain a conducive learning environment for all. If you believe that a fellow student’s behavior is disruptive or problematic, please contact our support team to report the issue.
By enrolling in our courses, you acknowledge that you have read, understood, and agreed to abide by these terms and conditions. Mentor Online reserves the right to amend these terms from time to time. Any changes will be updated on this page with a revised “31-10-2022” date.