Privacy Policy
MentorOnline.pk
Effective Date: June 1, 2026
MentorOnline (“we”, “us”, or “our”) operates the website mentoronline.pk. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our services, or enroll in our courses. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal details such as your name, email address, and phone number when you contact us or register for a service.
- Payment information such as bank transfer confirmations and transaction screenshots shared via WhatsApp.
- Facebook page admin access credentials shared for the purpose of content management under our service agreements.
- Usage data including IP address, browser type, and pages visited, collected automatically via cookies and analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Deliver and manage our content creation services and courses.
- Process payments and confirm transactions.
- Communicate with you regarding your package, updates, and support.
- Improve our website, services, and course content.
- Send relevant updates, offers, or announcements (you may opt out at any time).
3. Facebook Page Access
For clients subscribed to our content creation services, you may grant us admin access to your Facebook page(s). This access is used solely to upload, schedule, and manage content as agreed under your selected package. We do not use this access for any purpose beyond what is outlined in your service agreement. You retain full ownership of your pages and may revoke our access at any time.
4. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to any third party. We may share information only in the following limited circumstances:
- With trusted team members who assist in delivering our services, under strict confidentiality.
- With payment platforms for transaction verification.
- When required by law or legal process.
5. Cookies & Analytics
Our website uses cookies and Google Analytics to understand how visitors interact with our content. This helps us improve user experience. Cookies do not identify you personally. You may disable cookies through your browser settings; however, this may affect your experience on our website.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure. We encourage you to avoid sharing sensitive information beyond what is required for your service.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent for data use at any time.
- Opt out of marketing communications by contacting us directly.
8. Refund Policy
For our TikTok Automation course, we offer a 72-hour money-back guarantee from the date of purchase, provided the student has not accessed more than 20% of the course content. For content creation services, refunds are not applicable once work has commenced for the billing cycle. Any concerns must be raised within 48 hours of the service start date.
9. Children’s Privacy
Our services are intended for individuals aged 16 and above. We do not knowingly collect personal information from children under the age of 16. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Website: mentoronline.pk
WhatsApp: +447478059003
Location: Rawalpindi, Pakistan